If you have any questions concerning our products the Touratech Team would like to help you.
Please contact us:
Informations und competent advice

Telephone: +49772892790

 (Monday-Friday, 9:00-18:00)

E-Mail: info@touratech-nordic.com

- Questions about the order:
+49 (0) 7728 9279-1111

Return and exchange
Important! A return note is enclosed, please fill it in with the respective items of the package. The return note attached to the package and the post office given. We take care of the shipping costs for returns within Germany.
If you do not have your return label at hand, our support team will be happy to help you:

Customer service and complaints:
+49 (0) 7728 9279-1222
Depending on the payment method you use, we will credit the price of the goods to your PayPal or bank account. Please provide us with your bank details.

For complaints
Please send a picture and a detailed description of the error or defect by e-mail to support@touratech.de. Alternatively by phone - +49 (0) 7728 9279-1222.

1. In the case of a warranty claim, please send it to us with a copy of the invoice

Touratech GmbH
Auf dem Zimmermann 7-9
D-78078 Niedereschach

We always strive to ensure that a repair order is processed quickly.

2. You can have defective items that are no longer under warranty or that have been damaged by misuse repaired by us, if possible at low cost.

In order to clarify the procedure in advance, we need a brief information, possibly accompanied by a photo and an exact description of the error, by e-mail to support@touratech.de, alternatively by telephone to +49 (0) 7728 9279-1222.

Damage in transit

In case of transport damage, a distinction must be made between:1. is the packaging damaged? If in doubt, refuse to accept the package!
If the package has nevertheless been accepted, the damage must be claimed from the carrier, who must confirm it in writing. Take a picture of the package for the procedure and keep it.2 Is only the item in the package damaged? This is how you complain to our technical support:

Customer service and complaints:
+49 (0) 7728 9279-1222

In case of ambiguity regarding the legal provisions, we refer to our "instruction of revocation" as well as to our "AGB".
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